At AL-Mushir, we take pride in offering quality products. Please read our return and exchange guidelines below:

1. Eligibility for Return/Exchange

  • Returns or exchanges are accepted only if the product is received in a damaged or defective condition.

  • Requests must be made within 7 days from the date of delivery.

2. Non-Returnable Items

  • Products that are not damaged or defective cannot be returned or exchanged.

  • Items used, altered, or without original packaging are not eligible.

3. Process

  1. Contact our customer support at support@almushir.com or call 9759199292 with your order number, product details, and clear images of the damaged item.

  2. Once verified, we will arrange for an exchange or issue a refund as per your request.

  3. Refunds (if applicable) will be processed to your original payment method within 7–10 working days.

4. Shipping Costs

  • If the return is due to a damaged or defective item, we will bear the return shipping charges.

  • Otherwise, return/exchange shipping costs will not be covered by us.